Empowering the Excavation Industry with DiG LOGiX™: A New Era in Ticket Management

In today’s high-stakes construction and utility landscape, the speed and accuracy of communication can mean the difference between a successful dig and a costly disaster. Every excavation job, no matter the size, starts with one critical step—submitting a locate ticket. And while this process has existed for decades, Norfield Development Partners is changing how it's done with DiG LOGiX™, a modern, mobile-friendly ticket management system designed for excavators, utilities, and stakeholders across the damage prevention spectrum.

With more than 40 years of industry leadership, Norfield is no stranger to innovation. But DiG LOGiX™ represents a true leap forward—offering a streamlined, scalable, and intuitive approach to excavation ticketing that prioritizes efficiency, safety, and ease of use.
What Is DiG LOGiX™?At its core, DiG LOGiX™ is a responsive web application built for managing excavation tickets from start to finish. It works seamlessly across desktop, tablet, and mobile devices, giving users the ability to access vital project information anytime, anywhere.
Unlike traditional systems that may be limited to specific states or centers, DiG LOGiX™ supports multi-state operations, allowing excavators and utilities to manage tickets across various jurisdictions in one unified platform. It bridges the gap between the field and the office by simplifying processes that were once time-consuming, fragmented, and paper-heavy.
Key Features That Set DiG LOGiX™ Apart
1. Multi-State Ticketing Capability

One of the standout features of DiG LOGiX™ is its ability to handle excavation ticketing across multiple 811 centers. This is a game-changer for companies that operate in more than one state, as it eliminates the need to juggle different systems, rules, or processes. With DiG LOGiX™, teams can submit tickets and track their statuses all from one dashboard, regardless of location.

2. Mobile Accessibility

Field teams no longer need to rely on office staff to submit or monitor tickets. With full mobile compatibility, DiG LOGiX™ empowers excavators to create, modify, and manage locate requests directly from their smartphones or tablets. This kind of accessibility not only speeds up the ticketing process but also minimizes errors and miscommunication.

3. Real-Time Notifications

The platform provides real-time alerts and ticket status updates, ensuring all stakeholders remain informed throughout the lifecycle of a ticket. Whether it’s a confirmation of submission, a utility response, or a scheduled update, notifications keep projects moving without unnecessary delays or confusion.

4. Positive Response Tracking

DiG LOGiX™ includes built-in tracking of positive responses from utility owners, giving users full visibility into which utilities have responded and which still need to take action. This transparency supports better planning and reduces the risk of digging without proper clearances.

5. Advanced Project Management Tools

Beyond ticket submission, DiG LOGiX™ offers robust project management features. Users can manage multiple tickets under a single project, schedule work across different timelines, and assign tasks to team members—all within the same interface. This holistic approach helps companies stay organized and ensures that no ticket slips through the cracks.

6. User-Friendly Interface

Designed with user experience in mind, DiG LOGiX™ features a clean, intuitive interface that makes it easy for even first-time users to navigate. The learning curve is minimal, which means teams can adopt the system quickly without the need for intensive training.

7. Flexible Pricing Options

Norfield understands that not all users have the same needs. That’s why DiG LOGiX™ offers a flexible pricing model. The core ticketing service is free and supports basic locate request capabilities. For users who require more advanced tools—such as analytics, project tracking, and multi-user access—affordable subscription packages are available.
Why DiG LOGiX™ MattersThe introduction of DiG LOGiX™ couldn’t be more timely. As construction and utility projects become increasingly complex, the need for streamlined, digital-first solutions grows. Traditional methods of ticket management—phone calls, manual forms, and outdated software—simply can’t keep up with the demands of today’s job sites.
Here’s why DiG LOGiX™ is more than just a ticketing tool—it’s a catalyst for safer, more efficient operations:

• Fewer Delays: Real-time ticket creation and updates help prevent costly downtime due to delays in locate clearances.
• Better Communication: Automatic notifications and centralized dashboards reduce miscommunication between field crews, managers, and utility responders.
• Improved Safety: With clearer visibility into utility responses and ticket statuses, teams are less likely to strike underground infrastructure.
• Higher Productivity: Field crews can submit and manage tickets without needing to pause work or call into 811 centers, boosting overall productivity.
• Regulatory Compliance: Keeping accurate, time-stamped records of ticket activity supports compliance with local and federal excavation laws.

Built for the FuturePerhaps the most compelling aspect of DiG LOGiX™ is its forward-thinking design. It’s not just built for today’s workflows—it’s scalable and adaptable for the future. As new regulations emerge, technologies evolve, and user expectations rise, DiG LOGiX™ is positioned to grow alongside the industry.
Norfield’s deep understanding of the damage prevention landscape is reflected in every feature of the platform. From streamlining daily tasks to supporting strategic project oversight, DiG LOGiX™ equips users with the tools they need to work smarter and dig safer.

Final Thoughts

In an industry where every dig has potential consequences, efficiency and accuracy are more than goals—they’re necessities. DiG LOGiX™ from Norfield Development Partners redefines what’s possible in excavation ticketing by combining modern technology with practical, real-world functionality.Whether you’re an excavator submitting your first locate request or a utility manager overseeing hundreds of projects, DiG LOGiX™ offers a solution that simplifies, secures, and strengthens the entire process.
It’s not just about avoiding damage. It’s about building a better, safer future—one ticket at a time.